Sendloom

Privacy details

What Sendloom collects, uses, and keeps.

This policy is organized around the questions people usually ask first: what gets collected, what Google access is used for, where the data lives, and what choices you still have after you connect your account.

What Sendloom does

Sendloom helps users upload contact lists, create templates, connect a Gmail account, and run outreach sequences from a single dashboard.

Information we collect

Account information such as your email address and sign-in method.
Google profile information such as your name, email address, and profile image when you sign in with Google.
Connected Gmail account information needed to send email on your behalf after you explicitly authorize it.
Templates, imports, uploaded files, mappings, sender profiles, campaigns, and suppression records that you create inside Sendloom.
Usage and operational data needed to keep the service secure, reliable, and functioning correctly.

Age and eligibility

Sendloom is intended for users 18 years of age and older. We do not knowingly collect personal information from individuals under 18.

Users who indicate they are under 18 are blocked from using the service. We do not collect exact date of birth; eligibility is confirmed through an adult certification step during onboarding.

Accounts that have not completed eligibility verification within 30 days of creation may be purged, along with any associated temporary data.

How we use Google user data

To sign you into your Sendloom account when you choose Google sign-in.
To connect a Gmail sender that you choose and send emails from that account inside the product.
To store the minimum Google account details needed to identify the connected sender and maintain your session.

Sendloom does not use Google user data for advertising, does not sell Google user data, and does not use Google user data to train generalized AI or machine learning models.

How we use your information

To create and manage your account.
To authenticate you and maintain a secure login session.
To let you create templates, upload lists, connect senders, and launch sequences.
To process email delivery activity, track statuses, and apply suppressions.
To protect the service against abuse, unauthorized access, and operational failures.

How data is stored and retained

Sendloom stores account data, templates, campaign records, sender profile details, and imported audience data in the application database and related service infrastructure.

We retain information for as long as it is needed to operate your account, comply with legal obligations, resolve disputes, and enforce our agreements.

Data minimization

Sendloom does not collect exact date of birth, unnecessary location data, device fingerprints, or behavioral analytics from users who have not completed eligibility verification.

Incomplete or unverified onboarding records may be purged after 30 days if the user never completed eligibility and policy confirmation.

Data needed for fraud prevention, security, or legal compliance is retained as required regardless of verification status.

Your choices

You can stop using Sendloom at any time.
You can disconnect Google access from your Google account permissions page.
You can request deletion of your account data by contacting us.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no system can be guaranteed to be completely secure.

Legal review notice

This policy is provided for transparency and operational guidance. It should be reviewed by qualified legal counsel before reliance in any regulated context.

Contact

If you have privacy questions or data requests, contact Sendloom at ka8540@g.rit.edu.

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